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CALL US 0844 441 3010

Terms & Conditions

Terms of Trading
All cheques must be drawn on a UK bank and credit cards will be debited in Pounds Sterling. Cheques are banked on receipt, while credit cards are charged once the goods have been despatched to you. All prices quoted on the site are inclusive of UK VAT at 20%.

Despatch with Free Delivery Insurance
The majority of orders will arrive within 5 days, but please allow up to 14 days. We deliver to the UK only. Supplementary Delivery charge of up to £12.99 per item for heavy or oversized Items that are marked as shown. Heavy furniture is delivered and positioned in your home, and can be returned free at point of delivery. This does not affect your statutory rights. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. If you are not completely satisfied with your order, please return the item(s) unused and in their original packaging for a full refund (excluding postage). We will refund any money due as soon as we have received and processed the returned product. This does not affect your statutory rights. If in the event goods are faulty, please contact our Customer Service Team on our local rate number 0203 455 0497 (local rate) or email us at sales@eckman.co.uk We aim to deal with any faulty goods quickly and offer a full refund or exchange within 7 days of receipt. We will refund any money due as soon as we have received and processed the returned product. This does not affect your statutory rights.

Hygiene & personalized products
We apologise, but due to the personal nature of some of our products we are unable to offer a refund unless the item is faulty, this does not affect your statutory rights. All information is controlled under the terms of the Data Protection Act. Orders can only be accepted from persons 18 years or over.

Secure Ordering
Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Making a credit card purchase is just as safe on our website as it is by telephone, but if you prefer, you can purchase online products by calling our order line on 0844 441 3010, 24 hours a day, seven days a week. One of our friendly Customer Service Team will be pleased to take your order.

Online payments All services and goods provided to Eckman customers are being supplied by Direct Response Marketing Group Ltd. Your debit or credit card will be charged under the name of Eckman and any issues or queries relating to such charges should be directed to Direct Response Marketing Ltd which remains the responsible party for any issues or disputes. You can contact us by email sales@eckman.co.uk , you can also call us on 0203 455 0497. Alternatively you can contact us by post at Direct Response Marketing Group Ltd, DRMG House, Cremers Road, Sittingbourne, Kent ME10 3US. Online payments All services and goods provided to Eckman customers are being supplied by Direct Response Marketing Group Ltd. Your debit or credit card will be charged under the name of Eckman and any issues or queries relating to such charges should be directed to Direct Response Marketing Ltd which remains the responsible party for any issues or disputes. You can contact us by email sales@eckman.co.uk , you can also call us on 0203 455 0497. Alternatively you can contact us by post at Direct Response Marketing Group Ltd, DRMG House, Cremers Road, Sittingbourne, Kent ME10 3US.

Online payments
All services and goods provided to Eckman customers are being supplied by Direct Response Marketing Group Ltd. Your debit or credit card will be charged under the name of Eckman and any issues or queries relating to such charges should be directed to Direct Response Marketing Ltd which remains the responsible party for any issues or disputes. You can contact us by email sales@eckman.co.uk , you can also call us on 0203 455 0497. Alternatively you can contact us by post at Direct Response Marketing Group Ltd, DRMG House, Cremers Road, Sittingbourne, Kent ME10 3US.

Conditions of use, notices and disclaimer
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.
  • Please refer to this page frequently to review our current terms and conditions of use.

Copyright
The following elements of this website are the property of Eckman or our suppliers and are protected by UK and international copyright laws: All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.

Trademarks
The trademarks or trade dress of this website and our affiliates may not be used without our written permission. Trademarks or trade dress include the website name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of the website products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use of the Site

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is" with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.